Working in a small company, in an industry that was new to Virginia, he was … Keven J. Bennema President and CEO. Brewer, President & CEO of Commonwealth Senior Living. Commonwealth Senior Living again helped Invesque (TSX: IVQ.U and IVQ) buoy an earnings period challenged by Covid-19. I feel the need to connect with the buildings on a regular basis. Two weeks later, he gets a motivational text from his manager. The Team at Commonwealth Senior Living. Box 2064 534 East Main St., Ste BCharlottesville , VA22902888-391-2406 Employment Information:If you are interested in a career at Commonwealth Senior Living… Technology is a pain! Richard began in the senior housing industry over 20 years ago with a family-owned company that opened the first assisted living community in Virginia. You want an educated marketplace. Do you have the right people? But just outside their doors is a vibrant community offering activities, programming, dining, services, amenities and more. I think the buildings that have been the hardest to turn around have taught me the most. You can’t cut expenses to be successful. Do you think the industry’s done a good job investing in technology up to this point? She was working at the time, so I knew I wasn’t going to starve. Special Touch: Designed specifically for those with late-stage memory loss, this program provides âspecial touchesâ that make a difference in care. Read Less. They worked at Chick-fil-A or were volunteers in the community, and took the caregiver class and moved up. He’s been working there and he loves it. Do you find the same problems are happening in pretty much all of the communities, or does each community have different problems? I think there are a lot of benefits to being a regional provider, and the size that we are versus being a one-horse operator where you really can’t afford the support services we have, versus being a national provider where you sort of lose touch a little bit. At Commonwealth Senior Living at Stratford House, we understand that people with Alzheimerâs disease and other forms of dementia have unique needs that deserve unique care. Assisted Living 7311 E. Oasis Street Mesa, Arizona 85207 480-948-0600 She was the details person. She gave me very unvarnished feedback which I found to be very useful. That is as or more important to how good they are at their job. She knew the kids, she knew their parents, and was very connected. In 2013, CCA launched one of the nation’s and Commonwealth’s first One Care Dual Demonstration Medicare-Medicaid Programs (MMPs). This is the retirement lifestyle youâve dreamed of. As the leader, you need to lead by example. Manorhouse Management, Inc., (“Manorhouse”) acquires, builds, owns and operates quality assisted living and memory care communities. She said, “He’s a great kid but his hair’s too long. I talked with Dick. Memory Care specializes in loving and compassionate assistance for your loved one who suffers from … Yes. But more importantly, there are a wealth of services and amenities right on site. The care plans direct just the right amount of support â perhaps assisting the resident with getting dressed or bathing or helping them get around the community, but also identifies and promotes each individualâs abilities, enhancing their independence and dignity. The people who speak up are the people who are unhappy. Senior housing doesn’t sound sexy when you’re in college, so you don’t have people flooding out of college. We are defined by our … Upkeep. We bought another building and I asked my mom about it, and she was in the demographic of who you would want to know about the building. I went to James Madison University in Harrisonburg and graduated having never created a resume. They came from outside the business. It is critically important to speak up. He sits down, watches the Super Bowl, comes out and goes, “I knew about that!” That connection through the phone helps build on the great job they’re doing in the building. We feel it’s very important to be in buildings. It always comes back to hiring and labor and how can you get better, how can you be the best employer out there. Our Sweet Memoriesâ¢Â program was designed to meet those needs and deliver that care, both today and in the future. We interviewed a third of the people who work in the company and asked them what’s going well, what’s not going well. Keven Bennema is the Co-Founder, President and CEO of Charter Senior Living, based in Naperville, Illinois. They’re not children; they’re adults. Passing meds electronically was the first thing I wanted to do when I took over the communities 15 years ago. Brewer first learned about the business through the mentorship of the owner of a yacht, while serving as a member of that boat’s crew post-college. I think we are. A graduate of Case Western Reserve, he previously served as president and CEO for Mariner Health Care, Inc., and as chief operating officer for Integrated Health Services and held various management roles in speciality and rehabilitation hospitals. We create individual care plans for each resident that clearly detail and outline the right amount of care and support. What’s the biggest challenge the industry faces? We do regular mystery shops. Like Country Meadows, Providence Place is owned and operated by the Leader Family and these two “sister” companies are among the largest providers of personal care and assisted living in the Commonwealth. She called [my son] on a Sunday afternoon, New Year’s Day, and talked him, and told him to come in for an interview. I’m sure I’ve had those thoughts, but they were fleeting. We know that no two residents have the same needs, abilities or preferences. I’m looking for the ones that are happening across the company, because that’s a support issue that we can improve. He’s got to get a haircut.” I’ve been telling him for six months he’s got to get a haircut, and he ignored me, but [after the interview] he cut his hair. It’s a very rewarding job. One Sweet Memory: Winner of the Best Practice Award from the Virginia Assisted Living Association (VALA), for going above and beyond the standards of care. Brewer – Founder and Chairman. They ask about us and check in to see how weâre doing. Itâs a promise that enhances the quality of life and exceptional care enjoyed by all of our residents â independent living, assisted living and memory care alike. You always think you have the right people, but you don’t know until you have that performance. In June of 2013, David was elected President and CEO of Providence Place Senior Living. It was talking about leadership and it had a video. There is no better feeling than when you walk out of a community knowing you’ve changed the lives of your residents and their families who come there. Admittedly, it’s unfolding at an unprecedented and dizzying pace. We sat down with Kelly to learn about the company’s vision for a new kind of senior living partnership, and to hear how his time in construction introduced him to the men and women who arrived on sites in dark, The Leadership Series is produced in collaboration between Senior Housing News and PointClickCare®. Weâll take care of it all, including: Residents of Commonwealth Senior Living at Stratford House enjoy delicious dining, including: Commonwealth Senior Living at Stratford House is conveniently located in the heart of the historic district, near shopping, dining and medical centers. What Makes Us Special. Our technology needs to be in the hands of our associates who are on the front lines. Chief Executive Officer. He went in and had a blast his first day. We’re humans taking care of humans and people love to talk about the things that go wrong, but there are thousands of miracles and great interactions that happen every day. Life at Commonwealth Senior Living at Stratford House offers the best of both worlds. Offering the choice of studio, one- and two-bedroom apartments, our residents live comfortably in the beauty of this historic building. You don’t get through it by slashing your pricing, because people aren’t picking a community because it’s the cheapest place in town. Senior Living by Singh Singh offers luxury senior living under the Waltonwood name. You’re going to learn. When we were small, I hired a mystery shopper to go look at our buildings. It helps our culture. Honest question: Did you want him to get a job at Chick-fil-A so you could learn what they’re doing? It depends why the occupancy is down. These newly acquired Fox Trail Senior Living properties, formerly known as Amerisist, are located in Front … He was the entrepreneur and would jump into anything. Humans make mistakes. How do you draw new people into the business.? When you’re in a regional company, you want a new policy? Pinnacle Living responded by developing and opening Cedarfield and WindsorMeade Williamsburg, helping us serve more of the growing senior population more than ever before. Memory Care Life Stations: Thoughtful spaces invite your loved one to reconnect and engage with past hobbies, professions and passions. It has to be a value proposition for the resident who’s moving in. We started to see NIC data start to show signs of occupancy pressure. You want to be really successful? Those are not small things.”, © 2018 Commonwealth Senior Living, All rights reserved. You create a new policy, get buy in, you can roll it out, and you can actually walk through a building and see your impact every day. We’ve got to keep our product affordable so that enough people can afford to come. Matt Peponis, Chairman and CEO, has been active in the long-term care industry for over 25 years. Look at your doors — move-ins and move-outs are the sort of the thing I need to glance at weekly. He managed Flatt and Scruggs back in the ’50s or ’60s. You’re always trying to surround yourself with people who are smarter than you are, but also make sure they have the tools they need to do their job. Cooking. How are we going to get people to see the benefits of working in our industry? Our company is built around adding value. Our residents enjoy the privacy and the dignity of their own space with the peace of mind of knowing that all maintenance and chores will be taken care of by our team. It is our pleasure and purpose to ensure that our residentsâ lives are as peaceful, comforting and uplifting as possible. With a resident-first approach, Life Care Services has grown to become the second-largest manager of senior living communities in the nation, managing more than 140 communities across the country. I’m seeing first hand how this is impacting senior living communities across the country, at both a professional and personal level. Oh, yeah! We offer our residents a lifestyle to be lived and enjoyed to the fullest! I partnered with a private equity group run by Dick Cory, and we’ve worked together since day one. He did everything. We ask questions. Understanding that each person has different needs, Sweet Memories⢠takes a resident-centered approach to care. I was curious. |, Flu and COVID-19 (novel coronavirus) Prevention Efforts, Commonwealth Senior Living at Stratford House, Spacious one- and two-bedroom apartment floor plans, Holistic therapies, such as music, art and reminiscing, Dining Delights, featuring monthly special dining themes, Healthy, family-style dining options that meet dining skill levels and nutritional needs, Regularly activity schedules that stimulate the mind and body, as well as customized socialization programs designed to fit the cognitive, social and mental skills of the resident, Open and secure outdoor spaces such as courtyards and gardens, Monthly support group meetings for families, Private or companion suites with private baths, Open-door policy that encourages 24-hour visitation, Resident’s choice of apartment floor plan, Three restaurant-style meals of your choice served daily, snacks served in between, Active recreational and wellness programs, Individual mailboxes for in-house and US mail, In-apartment washer/dryer hook-ups (select residences). 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