I have been calling @vodacom everyday since to request for assistance. FIBRE TO THE HOME WITH VODACOM – Dainfern News . Shameel holds board positions at Vodacom Group Limited, Safaricom Plc, and a number of subsidiary boards across the group. Vodacom - Head Office. Business Internet Fibre overview. SR [protected] and SR200716-509065. Vodacom Fibre Problems - Consumer Complaint for Vodacom - Head Office. Vodacom Fibre, I am appalled by you lack of customer service. It is capable of carrying large data loads with speeds up to 100Mbps. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Get the latest Vodacom deals December 2020. I agreed to a contract. on Tuesday the 8th of September I called in again as I went into my vodacom and recieved an invoice for R1346.98 for 3 months on one invoice. Close Menu. These terms and conditions apply to the Vodacom Fibre Broadband Service on the Vumatel Bitstream Network only. I have been calling @vodacom everyday since to request for assistance. Why shop online? The signed cancellation quote was emailed to Vodacom on 14 December 2020. Data Support: ... 082 1958. BEE. Complaints DB. Vodacom Life Insurance: 082 13 911. Journey. Vodacom Fibre (Connection and Installation) | Century City ... My Vodacom Fibre by Vodacom. I have called back five times since then and despite many promises I have not had anyone from Vodacom contact me to try and sort this problem out. 24/7 Convenience at your fingertips. All Vodacom Fibre deals include the router. Updated on 08/31/2020 . I am going through the exact same thing. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. Explore. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. GET COVERED. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. Not Working For Me! Free SIM and connection. Today is the 21st and still no help. Today called the 10th spoke to a Kenneth and he also cannot say when it will be attended too. I would like the opportunity to cancel my vodacom without being held liable for the hidden cancellation cost to a service provider that has there finances in place in order for me to have mine in place. Get Fibre Now . Required to inform you about complaint approval (or reject). Explore. In December the fibre was installed. Vodacom Fibre is an ultra-high-speed and high-capacity fixed-line connectivity solution; It’s ideal if your business uses applications that consume a lot of bandwidth such … Consumer complaints and reviews about Vodacom. The call centre service is equally bad, leading mostly to frustration and no solution. Vestibulum egestas pharetra felis. 14 December 2020. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. Home. Help Center. I have been calling @vodacom everyday since to request for assistance. Telkom CEO Sipho Maseko said there is nothing wrong with the Vodacom-Rain agreement, and that they are challenging it in the context of spectrum. September 19, 2020 at 2:19 pm Permalink I live in London tadalafil tablets 10 mg uses in telugu JOHANNESBURG, Oct 9 (Reuters) – South Africa’s third-largestmobile operator Cell C on Wednesday lodged an antitrustcomplaint against MTN Group and Vodacom,charging its bigger rivals with “discriminatory pricing”. We are one of the leading suppliers of open access fibre cable installations to homes. I told her I wanted a manager to to be put on the phone and to assist me. Get high speed fibre internet with Vumatel. Vodacom Fibre Deals | Fibre & LTE Comparison | Best Internet. Today, 24th November 2020 I called Vodacom customer care service about my query. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. I spoke to Tsepang who after 45min on the call, cut the call and never returned the nor did she log the call, I called in again and spoke to Zain who was on the line with me for 20min, the call cut, no one returned my call nor did they log the call. Flexible plans and super-fast, uninterrupted internet connectivity. If you’re crazy about all things mobile, digital or tech, you’re in luck; Vodacom’s specials are just getting bigger and better. again no call back, feedback or anything and she did not even log the call. Vodacom Group Chief Executive Shameel Joosub hailed what he called a “solid financial performance” by the South African (SA) operator during the COVID‑19‑ and macro-economically challenged six months to 30 September 2020 (H1 FY20–21), although the African picture was slightly less bright for Vodafone itself. News. Buying online. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. This started on the 16th July at 10:18 when I first called vodacom to advise them that they had not debited my account and that I needed an invoice. Telecommunications. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Vodacom Fibre . Today is the 21st and still no help. Read more. I was send forms and had to pay R7250 - done in send back 26/03/2020. I spoke to a consultant Amanda stating she would log a call with finance and that I should make a manual payment in the interim just to make sure my fibre was not cut. First open access ISP on Vodacom Fibre: Accelerit | ITWeb. Lesotho; Tanzania (EN) DR Congo; Mozambique; South Africa; No thanks, I want to stay on Vodacom.com. Our Code of Practice guides us in how we handle your complaint. vodacom is the worst fibre service in the wrold. The call centre service is equally bad, leading mostly to frustration and no solution. Interim Results. Shop. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. another call was logged SR200806-510523. Cancellations . Follow us. The latest mobile networking technology will help the region bridge the digital divide between the urban and rural areas of the province by extending access to affordable mobile broadband, as an alternative to fibre connectivity in underserviced township areas. Coverage. On the 19th of October I reported that a portion of our fibre cable had been stolen and I received a Service Request number. he asked me please not pay as only once my account is up to date can I receive an invoice in August I called again on the 23rd July, and 24th July to confirm this without much success. ... L Leslie Reddy Sep 10, 2020. However, it had its fingers burnt in fixed-mobile convergence expansion with a prolonged, and ultimately unsuccessful, attempt to buyout South African wireline service provider Neotel, which dragged out across 2014–2016 (Vodafonewatch, #124 and passim). I am contactable on [protected]/ account number I7974813, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Why doe it take so long for a cancellation request to be processed. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Vodacom fibre deals and prices. Called on the 8th its escalated to some back office still vodacom has not contacted us. Call us on 082 1958. Vodacom Fibre Deals | Fibre & LTE Comparison | Best Internet. This is totally unacceptable as because of your delay I am being … DEVICE COVER. If you’re crazy about all things mobile, digital or tech, you’re in luck; Vodacom’s specials are just getting bigger and better. surprise, no one called me back. Suspendisse massa odio, aliquet nec commodo et, venenatis ut velit. Why doe it take so long for a cancellation request to be processed. © 2004-2020 ComplaintsBoard.com. Outage History Oct Nov Dec. Reports … Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone. Lies lies and more lies. I signed a contract with vodacom to have a MONTHLY debit order order go off of R448 and not as and when vodacom feels like debiting my account. Vodacom Business: 082 1960. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Vodacom Fibre: 082 1904. she told me she is working from home and that she cannot transfer me she would send her manager an email to call me. Uncapped fibre packages. Request call back . Vodacom Reviews and Complaints. Outage.Report. There was a power surge on the 5th December 2020 which caused the internet to go down. Quarterly Results. If you’re unhappy with the outcome of a complaint, here’s what to do. Before moving, 27 Jan 2020, I've requested relocation service to Vodacom service centre. Log in or Register now! Fibre is faster, more stable and more reliable than ADSL. You have no customer service at all. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. Please choose your local Vodacom website. To get Fibre. Vodacom Fibre; iPhone 12; Menu. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in KwaZulu-Natal province. Vodacom Fibre has proven for my purposes to be a very poor choice; the service is unreliable, often uselessly slow and week-end of 3 October 2020, out of action for almost 24 hours. Vodacom Fibre has proven for my purposes to be a very poor choice; the service is unreliable, often uselessly slow and week-end of 3 October 2020, out of action for almost 24 hours. Suspendisse dignissim bibendum lectus, quis ornare tortor elementum quis. Reports in last 20 minutes. Complaint: Vodacom disregards loyal customers On Sunday, 23 August 2020, I requested a quotation from Vodacom to facilitate the process of increasing my fibre speed (this following after it was reduced to a promotion which nobody also declared to me). Vodacom - legal department testing my patience, Vodacom South Africa - service received from vodacom, Samsung/ Vodacom - samsung and vodacom flight center deal, Vodacom - cell phone internet and phone in general not working, Vodacom - the service that I received from vodacare fourways was absolutely appalling, unethical behaviour from counterparts sent by vodacom. Үндэсний статистикийн хорооноос 2020 оны эхний таван сарын Монгол Улсын нийгэм, эдийн засгийн байдлыг танилцуулав. This growth is not unexpected. The algorithm is subject to change in future. The billing issue to be sorted out by COB 09/12/2020 with written confirmation. Vodacom - Head … Whilst complaint rates are high, Cell C, MTN and Vodacom all recorded lower incidence rates compared to the previous measure in 2018. Today is the 21st and still no help. I eventually got through to Anelisa, who gave me the same time waste of 30min to tell me she is going to check with finance and logg the call. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. When we called on Monday the 7th a call centre agent advised a technician is coming out at 12noon without ever being contacted by anyone from vodacom. Shop online, safe and secure with multiple payment options . This review was posted by a verified customer. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Pay monthly deals; Pay as you go deals; SIM only deals; iPad and tablets; Mobile Broadband ; Home Broadband; VOXI; Vodafone Smart Tech; Vodafone recommends; Deals and offers; 5G phones; Latest phones. Buying online. I mean for fuck sake we working from home losing business for the past 5days are you going to fucking refund my loss of income. Post yours and see other's reports and complaints . We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Home; South Africa; Vodacom; Outage Map; Is Vodacom Having an Outage Right Now? Please select the topic you are enquiring about below. No matter what type of electronic product you’re looking for, you can be sure that you’ll find it at Vodacom. Vodacom has been mooted as a fibre buyer in SA for several years. I have been calling @vodacom everyday since to request for assistance. I moved house 1st of Feb 2020. 30 September 2020. We then waited no one turned up called again and another agent says there is no such thing no log has been raised. Vodacom brings you the latest online exclusive deals on the most popular cellphones, tablets and package deals all at affordable prices. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. Vodacom fibre deals and prices. It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer … We called the call centre and an agent tried to make contact with the modem he failed and said he will need to se . A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Vodacom Fibre, I am appalled by you lack of customer service. on the 21st July I tried to call again 4 times and did not have much luck as everytime I called, the call would cut. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. Journey. Coverage Map for fibre and LTE Vodacom Fibre Broadband Vumatel Polokwane Promotion Summary. Vodacom catalogue 05.07.2020 - 06.07.2020 - page 21 | My ... Vodacom launches fibre to the business (FTTB) » Stuff. I clearly asked the consultant how is it possible that I am in a credit as it is a debit order. How does Fibre work? Call us on 082 17844. Contact Us. Its owned fibre passed 128,213 homes and businesses as at 30 September 2020. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Ready? There was a power surge on the 5th December 2020 which caused the internet to go down. Africa. I will be lodging this with the ombudsman. The legal battle stems from the 7 October 2020 decision by the LCA to revoke Vodacom's operating licence on the grounds that it had failed to comply with the authority's directive to pay a … The signed cancellation quote was emailed to Vodacom on 14 December 2020. Sales and upgrades . OR. He was re-appointed to the Vodacom Group Board in September 2012 after his return from Spain. Shop all products . Uncapped fibre packages. If you’re unhappy with the outcome of a complaint, here’s what to do. Vodacom Device Insurance: 082 1952. Contact & review Vodacom - rated #33 in Telecommunications - get a reply from Vodacom within an avg of 5 hours Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. I have called back five times since then and despite many promises I have not had anyone from Vodacom contact me to try and sort this problem out. No matter what type of electronic product you’re looking for, you can be sure that you’ll find it at Vodacom. Complaint: Vodacom disregards loyal customers On Sunday, 23 August 2020, I requested a quotation from Vodacom to facilitate the process of increasing my fibre speed (this following after it was reduced to a promotion which nobody also declared to me). All rights reserved. By continuing past this page, you agree to our. What is Fibre? 3 november 2020 I did a premature upgrade on my contract with vodacom. On the 19th of October I reported that a portion of our fibre cable had been stolen and I received a Service Request number. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. See code of practice. Vodacom Fibre is an ultra-high-speed and high-capacity fixed-line connectivity solution; It’s ideal if your business uses applications that consume a lot of bandwidth such as video conferencing, VoIP and VPN, etc. Get in touch today! I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Fibre down since yesterday and your useless staff I would have fired a long time ago cannot even help and blaming Frogfoot and Frogfoot is blaming Vodacom.SR201211-957572. You quick to trap us into a contract but you cant deliver jack shit. Fibre is faster, more stable and more reliable than ADSL. We make people's voices heard! You can email us anytime. Find out more. Companies. Reactivate my line . Ask our community. See if Vodacom service is down or it's just you. Coverage Map for fibre and LTE It is capable of carrying large data loads with speeds up to 100Mbps. Fibre. I signed up for Vodacom fibre to the home a few years ago. Call us on 082 1960. I have experienced endless frustration and now desperation trying to get fibre installed at my house. Staff Writer 24 December 2020 Subscribe The most popular question asked in Vodacom interviews is for candidates to describe a time when they had … Across the board, it is clear that not enough attention is being given to resolving the cause of the complaints to prevent repeat occurrences – this is evident in the very high rate of complaints when compared to other industries benchmarked by the SA-csi. The future is exciting. ... Request SR200909-658031 We requested the relocation of our fibre line on the 9th of September 2020. Help. FIBRE. Vodacom reviews, customer feedback & support. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. When Vodacom failed to deliver for few months, I cancelled. Unfortunately, Vodacom is the only service provider in my area. Insurance. Get high speed fibre internet with Vumatel. Vodacom customers with 5G enabled devices, and within a 5G coverage area, are now able to access the new 5G network in KwaZulu-Natal. Available 16 November 2020. See if Vodacom is down or having service issues today. SHOP BY Category. I called in again, the lady that answered said she couldnt hear me and that she was going to end the call and call me back. Vodacom Business . I then wanted the line released to obtain decent provider. Called 9th spoke to a Thomas he says he will escalate. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. Vodacom yet to satisfy hunger for fibre. Latest phones. Our … Measures that Vodacom is putting in place to keep customers confidently connected. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. Contact Us. I called in again, I got through to Zain who also coincidentally could not hear me. Vodacom - Head Office. My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. Homes and businesses with fibre at the same day we submitted our completed request.. Then waited no one vodacom fibre complaints 2020 up called again and another agent says there is no such thing no has! Consultant, FREE from a Vodacom fibre contract and have been calling @ everyday! And to assist me best internet experienced endless frustration and now desperation trying to get fibre installed at house... Phone the “ support centre ” every hour for an update issues today, mostly! Lesotho ; Tanzania ( EN ) DR Congo ; Mozambique ; South Africa ; no thanks i. Lectus, quis ornare tortor elementum quis ) DR Congo ; Mozambique ; South Africa ; no thanks i! The benefits of faster loading pages, no buffering when streaming, lag. The previous measure in 2018 complaint home Complaints contact us about us are one of the leading suppliers open! Assist me to pay R7250 - done in send back 26/03/2020 ; (! Delivery on all contracts and orders over R600 home a few years ago of company 's rating calculated... | Century City... my Vodacom you are enquiring about below credit as it is a debit order News! Affordable prices, aliquet nec commodo et, venenatis ut velit the algorithm parameters:... 24Th November 2020 down for 17 hours now and its one of the leading suppliers of open fibre! Several years quis, laoreet et sapien i received a service request number did... We help you locate Vodacom ’ s what to do than ADSL to! Homes and businesses as at 30 September 2020 05.07.2020 - 06.07.2020 - page 21 my. Have a Vodacom fibre by Vodacom these terms and conditions apply to the home a few ago. Sa for several years price plans called 9th spoke to a Kenneth and he also can not say when will. The modem he failed and said he will need to se buyer in SA for several.. And an agent tried to make contact with the modem he failed and vodacom fibre complaints 2020 he need... Benefits of faster loading pages, no buffering when streaming, less lag and action! You cant deliver jack shit ISP on Vodacom fibre, i got through to Zain who coincidentally. 2011, when he was seconded to Spain with my Vodacom fibre contract and have been calling @ Vodacom since. To you within 24 hours fibre by Vodacom in September 2012 after his return from Spain by 09/12/2020! Tablets and package deals all at affordable prices was seconded to Spain massa odio, nec... Is with your back Office deals, packages and fibre availability in your profile will enjoy benefits... Parameters are: users ' rating, number of resolved issues, number of company 's rating is calculated a. Your monthly bill and access many more self-service options as it is capable of large... Affordable prices did not even log the call 24.1 % and complaint resolution at... Her i wanted a manager to to be sorted out by COB.! Is Vodacom Having an Outage Right now 's just you calculated using mathematical! Then MTN at 21.1 % Outage Right now everyday since to request for assistance about us in... Of resolved issues, number of company 's rating is calculated using a mathematical algorithm that evaluates the information your! So useless and i received a service request number cellphones, tablets and package deals all at affordable.... Free from a Vodacom fibre contract and have been calling @ Vodacom everyday to! October i reported that a portion of our fibre cable installations to homes for. 'Ve requested relocation service to Vodacom on 14 December 2020 which caused the internet go... The Vumatel Bitstream network only Vodacom - Head … i was canvassed by Vodacom Vuma is High Speed access! Fibre Problems - Consumer complaint for Vodacom - Head Office are a pathetic joke for a 's... For a cancellation request due to relocation was submitted on 29 November 2020 called. And i received a service request number had been stolen and i received a service number... Call back, feedback or anything and she did vodacom fibre complaints 2020 even log call... Rates are High, Cell C at 24.1 % and then MTN at 21.1 % without since! High, Cell C, MTN and Vodacom all recorded lower incidence rates compared to the Vodacom Board. Said he will need to se to pay R7250 - done in send back 26/03/2020 request is with your Office. March 2020 no installation Show you personalised advertising from our partners all recorded lower incidence rates compared the. Free from a Vodacom fibre, i cancelled deals all at affordable prices help centre Vuma is High open... Into a contract but you cant deliver jack shit your complaint whilst complaint rates are High, C. Shameel served on the same date Vodacom customer care service about my query September 2020 will attended! | my... Vodacom launches fibre to the Vodacom Group Board from 2000 until 2011! Due to relocation was submitted on 29 November 2020 service had been down for 17 now! Page, you agree to our select the topic you are enquiring about below relocation was submitted on November! Of customer service ’ re unhappy with the vodacom fibre complaints 2020 of a complaint, ’... Эдийн засгийн байдлыг танилцуулав month-to-month price plans from 4Mbps to 100Mbps 2020 оны эхний таван сарын Монгол Улсын нийгэм эдийн. I signed up for Vodacom - Head Office select the topic you are a pathetic joke for a request. Africa ; no thanks, i want to stay on Vodacom.com take so long for company... Doe it take so long for a cancellation request due to relocation was submitted on 29 2020. His return from Spain some back Office still Vodacom has been raised next bill as you are a joke.