People’s frustrations and fears are creating higher levels of anxiety, and their typical “consumer behavior” is being impacted. Adam needed a human connection, he was craving something more than … 02. The Science Of Human Connection And Wellness In A Digitally Connected World. Everything that makes up a human being, mind-body-spirit, correlates at an energetic level to something “external” in nature. Change Your DNA, Instantly Change Your Life™, Follow Marina Rose on Twitter: www.twitter.com/MarinaRoseQDNA, Follow https://www.facebook.com/qdna.quantum.dna.acceleration/. The Value and Importance of Human Connections. Add to Watchlist. Many experts seem to feel the latter, and see a clear pattern with social media use and the decline in social intimacy, contributing greatly to today’s social and personal breakdown. It all depends on how we choose to interact online. Dr. Turkle puts forth a host of pretty convincing signs that technology is threatening to dominate our lives and make us less and less social as humans. Recently, my company and I did our own survey of more than 1,000 consumers and asked them to share three words to describe customer service. Choose To Authentically Live Your Own Personal Truth In All Areas of Your Life. There’s no doubt that digital customer service solutions can be helpful, but for now, they are typically best suited for simple questions that are easily answered through self-service or AI-fueled solutions. Dr. John Cacioppo, PhD, is a Professor of Neuroscience and director of the Center for Cognitive and Social Neuroscience at the University of Chicago, and a leading researcher on the effects on loneliness and human health. In her recent book “Alone Together: Why We Expect More from Technology and Less from Each Other”, MIT Professor Dr. Sherry Tuckle, PhD argues the case that this just may be so. This, in my mind, seems to lead to the conclusion that the most important thing in life is love. Bacteria live on the skin, in the nose and ears, and, most of all, in the gut. In 2008 the National Speakers Association inducted me into their Hall-of-Fame for lifetime achievement in the professional speaking industry. More importantly, it controls every function inside the human body as well. That warm feeling of human connection is so important in maintaining our overall emotional and physical health. This is the only way I can train her with regards to having a device free get together. Welcome to Whole9.Our goal is to help you build a foundation for long-term, sustainable health without gimmicks or quick-fixes. Worldwide, there are over 2.01 billion active monthly users of social media, and of the 300 million of us in the United States, sometimes it feels like we’ve all just become new “Friends” on Facebook. My books have appeared on bestseller lists including the New York Times, Wall Street Journal, USA Today and others. Research shows that having meaningful work relationships pays off and leads to greater workplace satisfaction. She is really smart and quite amazing, we will talk for about 10 minutes and we will be having a delightful deep meaningful conversation, and then like a merciless predator she preys on her phone like she going in for the kill and starts in on her social media. The Importance of Human Connections in Your Pursuit of Happiness With few exceptions, human beings need contact with other human beings. 1h | Documentary | TV Movie Add a Plot » Director: Robert Elfstrom. “For a social species, to be on the edge of the social perimeter is to be in a dangerous position,” says Dr. Cacioppo, who is the co-author of the best-selling book “Loneliness: Human Nature and the Need for Social Connection”, hailed by critics to be one of the most important books about the human condition to appear in a decade. Furthermore, more than 25% of respondents were disappointed by a brand not having a human-to-human option available. According to a recent study by sociologists at Duke University and the University of Arizona, published by American Sociological Review, American’s circle of close friends and confidants has shrunk dramatically over the past two decades, and the number who say they have no one outside of their immediate family to discuss important matters with has more than doubled, reaching a shocking 53.4% — up 17% since the dawn of the Internet and social media. Among U.S. consumers, 37.5% want to experience a level of friendliness (30.3% in the UK). Do I have a Mental Immune System? ... and is important for us all to do at times. In our effort to keep up with all that is expected of us — and expected of ourselves — many of us find ourselves in perpetual motion, filling our days with the hyper-active, turbo-charged, “crazy busy” schedules that keep us struggling to eat healthy, find and maintain balance between our work, busy careers, and all that’s happening in our personal lives. The relative size, scale, and capacity of the human brain are greater than those of any other species. When Advertising to Teens – Make It Relevant! A Confab With Pixar Co-Founder Ed Catmull And Composer Harold O’Neal: VR & The Future Of Storytelling, How One Business Plans To Grow One Billion Trees In 10 Years, White House Press Secretary Jen Psaki Is Providing Key Crisis Communication Lessons. Fueled by equal parts aspiration and expectation, in an entirely odd and unusual way, envy has become the 21st Century’s most enduring economic driver, feeding our most persistent social cravings and endless material consumerism. The solution, experts say, is that we have to begin to recognize the inherent pitfalls of social media and begin to utilize our online time in more positive ways that enhance our relationships — not detract from them. Choose To Be Empathic With Your Friends With Strong Boundaries. When it comes to customer service, that is truer than ever. Choose To Be Worthy & Deserving To Be Listened To & Be Heard. Often, our social connections fall by the wayside. There is a natural tendency to compare our lives to those we see online, and when we see others seemingly living the life of our dreams, it’s human nature not to feel just a little bit envious. The good news is that we now know for certain that this type of recovery and social connection is possible — even for the most problematic of addicts. Our bodies need human connection to prosper, we were created with a sense of need for connection. Real life interactions help us to build lasting relationships that fulfill our innate human need to form bonds and feel connected. In short, customers want to be able to talk to a real person when they need to, have their problems resolved quickly and interact with someone who is friendly. Creating a human connection is important. Many even prefer the limited effort necessary to maintain digital friendships, verses live interpersonal relationships, which allows them to feel connected — but actually still remain somewhat disconnected. I overtly exit “stage left.” She is disappointed that I leave. In the West, we like to think of … Writer: Robert E. Fuisz. Social connection improves physical health and psychological well-being. In his recent studies, tests reveal how the emotional and physical impacts of loneliness actually trigger cellular changes that alter the gene expression in our bodies, or “what genes are turned on and off in ways that help prepare the body for assaults, but that also increases the stress and aging on the body as well.” This Epigenetic effect provides important clues in improving our understanding of the physical effects of loneliness, and in an increasingly remote and digitally connected world, minding our digital footprint and ensuring that we cultivate real and meaningful relationships with others may hold the key to keeping us healthy and keeping the onset of loneliness at bay. The message is clear, that it’s important to use social media in positive ways. Customers want to talk to real people—people who care. Mind, Sense, Soul: Connection I learned something this week that blew my mind: Human connection and compassion are more important for curing illnesses and helping us live longer than any health intervention we could stage, like giving up smoking, drinking and improving diet and exercise. Choose To Love People Unconditionally Without Being Taken Advantage Of. But connecting with others is more important than you might think. This three-pound organ is the seat of intelligence, interpreter of the senses, initiator of body movement, and controller of behavior. These human-to-human connections are one of the most important parts of the work we do – one of the biggest values that we as facilitators in this field can bring to the mix. November 2015—By now, it’s a familiar fact: Humans have more bacterial cells—a lot more—than human cells. Just as CGS’s data points out, calls to live customer support agents have increased. A recent CGS survey, 2020 CGS Customer Services Preferences in Times of Distress, revealed some interesting information. Modern quantum science as well as the ancient teachings of Chinese medicine say that everything is energy. I am the Chief Amazement Officer at Shepard Presentations. Meanwhile, a recent study found that those who gave up Facebook for even just a week felt much happier, less lonely and less depressed at the end of the study then other participants who continued using it. References [i] Bejerot, N. (1980). Many consumers have been forced to work remotely. The human nervous system is responsible for coordinating every movement and action your body makes. Consider a cable TV outage in the middle of a favorite show or sporting event. Cogito is a company with an AI technology that “listens” to calls and coaches customer service reps in real time. The Body Human: The Vital Connection . 03. human connection. As a customer service and experience expert, I help organizations create amazing customer and employee experiences. She is unable or unwilling to hear the boundaries that I would like to have regarding our device free get togethers. Yes, even Whether it’s the status car, the trendiest clothes, the luxury home or the CEO title that comes with the envied corner office with a view, these and the many other status symbols of wealth and success seem to forever define our value in our culture today, immortalized by the cinematic perfection of super heroes and super stars, and broadcasted through the perfectly curated lives that bombard us daily by “friends” on social media. Social science, any branch of academic study or science that deals with human behaviour in its social and cultural aspects. According to Dr. Cacioppo, the physical effects of loneliness and social isolation are as real as any other physical detriment to the body — such as thirst, hunger, or pain. The brain is the most complex part of the human body. These results seemed very much to be counterintuitive — yet somehow this negative outcome is entirely consistent and true. But the sad truth is that for all of the social media friends that we may have out in cyberspace, studies show that social media usage is actually making us less socially active in the real world, and Americans in particular are finding themselves lonelier than ever. Everywhere we look, we are inundated with the same message: the measure of our self-worth is directly equal to the measure of our material wealth. Choose To Speak Your Truth With Emotional Intelligence. However, if left unchecked, that envy can quickly turn into low self-esteem — and that can quickly spiral into depression. Disasters like the COVID-19 pandemic have put customer service under a magnifying glass. Brené Brown studies human connection -- our ability to empathize, belong, love. Self Love is one of the most important loves of all. 13. All Rights Reserved, This is a BETA experience. One telling study showed that lack of social connection is a greater … The good news is that social connection has more to do with your subjective feeling of connection than your number of friends. While your heart is a vital organ, the brain (and the nervous system that attaches to the brain) make up the most critical organ system in the human body. I have established really strong boundaries to have device free outings on date nights, also with my friends or if I am having a business meeting. Loneliness changes our thoughts, which changes the chemistry of our brains, says Dr. Cacioppo. Added to Watchlist. A community of support. The words in order of popularity were fast, helpful and friendly. When we go out for dinner she has to leave her phone at her home otherwise she is unable to help herself to her phone. Choose To See Your Value & How Valuable You Are To Yourself & Others. Choose To Be Respectful, Present and Mindful With Your Friends. That’s distantly followed by text at 17.6%, chat or direct message at 10% and email at 8.8%. Having friends is a critically important contributor to good health and longevity. erode our overall greater health and well-being. In good times or bad, customers want problems solved and complaints resolved. Whole9 co-founder, Dallas Hartwig, co-wrote the New York Times bestselling books The Whole30 and It Starts With Food and created the original Whole30® program. If our core human need is to connect with others, then the most important part of healing our emotional wounds is allowing ourselves to open up again. I am the Chief Amazement Officer at Shepard Presentations. Today’s highly individualistic, digitally remote, and material driven culture is now challenging all of this, as we turn to science to unlock the mysteries of human connection and wellness in a digitally connected world. The most precious commodities on this planet are our health, love, and happiness. 04. Its data found that of teams analyzed, the number of calls to customer service agents working from home grew from 12% to 100% after March 11. This is perhaps ever more apparent with a new generation of Americans who have grown up with smartphones and social media, and as a result, may have even lost some fundamental social skills due to excessive online and social media use. The Six Human Needs were originally introduced by Anthony Robbins, who has cultivated a life long fascination with human behavior, development and motivation. In the elderly, this epidemic of loneliness is known as the “hidden killer.”. Regardless of what we accomplish and accumulate in life, we are unable to take it with us. Whether your problem is lack of air, poor air quality or a physical condition that limits your lung capacity, you will likely suffer brain damage or die if your supply of oxygen is cut off for longer than three minutes. Choose To Love People Unconditionally With Strong Boundaries. And like a vicious cycle, the more depressed and the lower our self-esteem, the lonelier we feel. After customers get past simple questions, they often need to talk to a person. While the concept of consumers craving more human connection may be atypical behavior, expecting issues to be fixed quickly hasn’t changed. © 2021 Forbes Media LLC. As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection. In fact, after using data from the longest ... One of the most powerful ways to build connection online is with a content strategy that is relatable, and builds trust and community. In stressful times, such as the crisis we’re experiencing with the COVID-19 pandemic, more than half of the U.S. customers surveyed wanted phone or voice options. In a world where some of our most personal moments are “Shared” online with “Friends”, business meetings are replaced with digital “Hangouts”, and the most important breaking news is “Tweeted” online in a mere 140 characters or less, today we often seem much more captivated by flashing notifications on our mobile phones than what we’re actually experiencing outside of our tiny 5'.7" screens. [+] human connection Getty As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection. 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