Now, What Do I Do? I Had An Unpleasant Interaction With A Buyer. When he's not working 9 to 5 (what a way to make a living), he spends his days obsessing about music, spending his Discogs salary on attending gigs and festivals, and going to the movies more than any doctor would recommend. What do I do if a Discogs seller is not responding to anything? After 4 days of seller inactivity on an order, a "Seller not responding?" Seller Not Responding reports and Buyer Awaiting Response notices are part of an automated process begun by the buyer, to prompt communication on the order page from a seller. So you’ve found a record you can’t live without, you’ve placed an order, paid, now all of a sudden you’re getting nothing but radio silence from the seller. The Buyer’s Discogs Address Is Different From Their PayPal Address. We love vinyl record albums, cassette tapes, CDs, minidiscs, shellac, wax cylinders, 8-tracks, reel-to-reel, even memory sticks. Read more about this update here). After I payed the seller has just disappered. If a seller is not communicating as necessary to resolve an order, a buyer can file a Seller Not Responding report. TTP2020 review is complete TTP2020 review is complete and well-balanced, and I'm not going to add anything. Shipping Policies are a requirement for all Sellers on Discogs starting November 1, 2020 (Please note, the timeline for this requirement was recently adjusted. Not a single word. Question is: If I leave an item into my cart for too long, not only do I get a ‘polite’ message informing me that the item has been sold, or is just no longer available, it seems to me, that I’ve been ‘blocked’ simply for not purchasing an item within a given time, maybe? This will give the seller another 4 days to respond. They continued with the purchase and now complaining via message it is punched off centre, I have responded to them via discogs and via their email yet they do not respond to me. As a small seller it's easy to see that you're not welcome anymore on Discogs. link will appear on the order page. Why Can’t I Change The Status Of An Order? * Seller not responding after 4 days (you have paid, 4 days later status still says "Payment Pending") "If the seller does not respond in 4 days, you can use the Seller Not Responding feature to send a notification to the seller. If a response is not given after another 4 days, the seller's account will be suspended until the issue is resolved. What Can I Do If A Buyer Is Not Communicating? Let us know if you have a burning issue we can cover for you, and remember our Community Success team is here to help at any time of the day or night! In order to keep bringing new buyers to your Discogs stores; support the biggest Database of music releases, artist, and labels on the planet; and stay competitive with other e-commerce options, we’ve got to keep up with the times and deliver an experience closer to what online buyers … Let’s talk about what to do when it feels like you’re being ghosted by a seller. As this hasn't been a great experience so far I'm either considering cancelling the order (how do so isn't clear under these circumstances) or just waiting until the end of the report period. How Can I Remove An Item From An Order Page? Hopefully, that record (or records, no judgment here) will find its way into your hands in no time. This will begin an automated process where Discogs contacts the seller to prompt communication on the order page. […] If the seller is no longer communicating, go back to that order page and click ‘Seller Not Responding?” link under the message box. Discogs is biased 100% towards supporting buyers. If the seller doesn’t respond to you their account will be suspended until the issue is resolved. Want to stay up-to-date on Discogs news, and receive Community Tools straight to your inbox? The only way for this suspension to be lifted is manually by the Discogs Community Support team. Been a longtime customer, never had this, feel as though I’ve got it all ‘Pete Tong’? Javi is a Spanish immigrant currently living in Amsterdam and our social media and blog guy. If seller does not respond, simply place a dispute with Paypal and leave appropriate feedback. They continued with the purchase and now complaining via message it is punched off centre, I have responded to them via discogs and via their email yet they do not respond to me. Service 4 eBay is currently the only alternative, albeit slightly above discogs and with a limited catalogue. If you’ve been waiting with the patience of a saint but still haven’t heard anything, check the order page. After doing some research I have noticed that a "Seller Not Responding" report can be made after 4 days where Discogs will attempt contact and the seller has a 4 day period to respond. How Can I Merge Multiple Orders Together? I wouldn't contact Discogs tbh unless the seller is being rude. notices are part of an automated process begun by the buyer, to prompt communication on the order page from a seller. After 4 days of seller inactivity on an order, a "Seller not responding?" After four days a ‘Seller Not Responding?’ link will appear on the order page. So I guess i’ll wait a while and try again later. I messaged them like 4 times. Yes While shipping costs were often previously hidden in Seller Terms or could appear as a surprise after an order was placed, now shipping costs are a lot more transparent and clear to you from the start. 'All That You Can't Leave Behind' is an album that you actually can't leave behind The Seller not responding? […]. Before freaking out keep in mind that the seller could have been tied up with other things, might not have a computer handy at all times, or could have connectivity issues. Your only option is to send a support request to management to ask them to do it. Most of the time it’s just a case of innocent miscommunication and is quickly resolved. You can find this page by the Marketplace tab at the top of the Discogs page > Purchases, then click on the order number. If there’s still no communication line established, we’ll be in touch with them and will also give you further instructions via private message or email on how to proceed. Making your customers happy is more simple than it might look, and it will help increase your customer satisfaction and sales at Discogs. Discogs ranks 19th among Music Discovery sites. We will also send a notification to you (via private message and/or e-mail) with further instructions. What Should I Do? The Buyer’s Discogs Address Is Different From Their PayPal Address. They’ll receive an automated ‘Buyer Awaiting Response’ notice from Discogs to prompt communication on the order page. A buyer can click this link to file a Seller Not Responding report. Follow along as we present five ways to delight your buyers! When a Seller Not Responding report is filed, marketplace access will be automatically suspended if the seller does not provide a response or update within four days. This will give the seller another 4 days to respond. The seller will receive an automated message from us prompting them to respond. Failure to do this may result in an order cancellation due to Non-Paying Buyer." This is only possible on orders no older than 90 days, If you are a seller who has received a Seller Not Responding report, simply write on the order page within 4 days of receiving the report. This will cancel the order, issue the buyer automatic negative feedback and you will … Started by 2TuffRecordShop 7 months ago, 3 replies. In that situation, we would advise the buyer to contact us at help@discogs.com and let us know that a Seller Not Responding report has been filed, but the issue has still not been resolved. link will appear on the order page. I spent 50 bucks on it, which for me is a lot of one record. Doing so will automatically cancel the report. Discogs How To: What To Do If Your Order Hasn't Arrived - Discogs Blog. If you have been suspended for a Seller Not Responding report, please contact them via the ticket form once you have replied to the buyer on the order page. We have detected English as your language preference. Buyer complaining yet not responding. If there’s still no communication line established, we’ll be in touch with them and will also give you further instructions via private message or email on how to proceed. However, there may be a time when a seller follows up, but does not provide the resolution the buyer is looking for. Why Can’t I Change The Status Of An Order. Hello! Seller Not Responding & Buyer Awaiting Response; How Can I Report The Suspicious Behavior Of A Buyer In The Marketplace? To do so, click on the order that you would like an update on. Discussion and community for buyers, sellers, contributors and users of the Discogs.com marketplace and database. Most of the time this works really well! We are encouraging Buyers and Sellers to use a protected payment method. link will display on the order page below the Messages box. Failure to do so within 4 days will result in an account suspension. 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